Refunds
At Keonmi, we are committed to providing high-quality beauty devices and excellent customer service. If you are not satisfied with your purchase, we may offer a refund, replacement, or store credit under the conditions below.
Eligibility for Refunds or Compensation
Refunds or compensation may be provided in the following situations:
- The product is defective, damaged, or not as described.
- Orders that were shipped incorrectly or never arrived.
- Refund requests must be made within 14 days of receiving the product.
- Refunds are limited to one order per customer, except in cases of defective or incorrect items.
Conditions & Limitations
- Customers do not need to return the product to receive a refund or replacement, except in rare cases where we request it.
- Refunds or store credits are issued at Keonmi’s discretion.
- Keonmi reserves the right to deny refunds if requests are made in bad faith, are repetitive, or fall outside the 14-day request window.
Refund Process
To request a refund or compensation, please provide:
- Full name
- Order number
- Delivery address
- Detailed description of the issue (photos/videos may be requested)
Once approved:
- Refunds or store credits are processed within 5 business days.
- Depending on your bank or payment provider, funds may take additional time to appear in your account.
Important Notes
- By placing an order, customers acknowledge and agree that returning products is generally not required.
- Keonmi reserves the right to determine the most appropriate resolution, including partial refunds, full refunds, or store credit.
- Requests made after 14 days of receiving the product may not be eligible for a refund or compensation.